FAQ

SHIPPING

WHEN WILL MY ITEMS ARRIVE?

We are currently shipping from our warehouses which are located in the United States.Orders usually take about 15-21 days to arrive for quality and assurance purposes. All orders outside the United States might take up to 15-21 days to be successfully delivered.

WHAT IF THERE'S A PROBLEM WITH MY SHIPMENT!?

If there is any type of problem with your shipment, please contact our support team at sales@platports.com. We'll respond to your concerns within 12 hours.

SUPPORT

WHAT IS YOUR REFUND POLICY?

Our refund policy lasts up to 60 days. If 60 days have gone since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.For more details see our page "Refund Policy".

PROBLEMS WITH MY ORDER

We take customer service first priority and we value our customers more than anything. We offer 100% guaranteed satisfaction to our customers. If you faced any problems with your orders, please don't hesitate to e-mail us at sales@platports.com and we will be able to reach out to you in the next 24 hours.

ORDERS

HOW DO I PLACE AN ORDER?

Browse through the store and find the products you adore. Once you’ve found the product of your choice click “Add to cart” and then “Check out”. Simply enter your shipping and billing details and then your good to go. Now, the only step is to relax and wait for your item to arrive.

CAN I CHANGE MY ORDER?

We are only able to make changes to orders that have not been fulfilled. If you want to change anything in your order, please don't hesitate to contact us via email at sales@platports.com within 24 hours after placing your order. If your order has already been successfully shipped, unfortunately, there is nothing we can do.

PAYMENT

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Current payment methods include American Express, Apple pay, Discover, JCB, MasterCard and Visa. We also accept a variety of international debit/credit cards.

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